You have the right to return any items within 14 days of invoice should you wish. Refunds or exchanges may be issued provided the item is unopened, in the original packaging and in a resaleable state. You will be liable for any costs incurred in returning the items and or postage fees for exchanges due to a change of mind. Please notify us as soon as possible if you intend on returning any items. All returns can be sent to the following address:
Union Oriental Foods
Units C10-C12 Bolton Market,
Unfortunately, at this stage, we are unable to offer refunds and exchanges for fresh and frozen items due to a change of mind.
Damaged Or Poor Condition Items
It is important that you notify us as soon as possible (and within 14 days of invoice) if some items arrive with you either damaged or in a poor condition. We may require photographic evidence to support our claim for damaged goods from our couriers and then we can proceed with issuing a refund or exchange for the items affected.
Incorrect or Missing Items
Should your order arrive with an incorrect or missing item(s) please notify us as soon as possible (and within 14 days of invoice) and we will fully investigate the issue. We accept full liability for postage fees incurred when returning incorrect items as well as fees incurred by us to replace the missing or incorrect item.